Infrastructure support
Keeping Microsoft and VMware environments running — builds, migrations, patching, and getting to the bottom of faults on systems that cannot afford downtime.
Open to opportunities
Shaun Miller
Customer Service Engineer
Engineer with over ten years across Microsoft, VMware and network environments — now supporting retail technology, EPOS and self-service estates that have to keep trading.
10+
Years in the field
4
Enterprise employers
MCP
Microsoft certified
A+
CompTIA certified
What I do
Four areas I get called in for
Most of my work sits where hardware, networks and the people using them meet — diagnosing what is actually wrong and putting it right without drama.
Networking & security
Switching, firewalls, remote access and the security layer around them. Configured properly the first time, documented so the next person can follow it.
EPOS & ATM
Hands-on support for retail and banking hardware, from the terminal on the counter through to the back-office systems it talks to.
Experience
Where I have worked
-
Customer Service Engineer
Herbert Retail
Customer-facing service engineer for a retail technology integrator, supporting in-store hardware and software across national grocery and high-street estates. The work spans installation, configuration and fault resolution on live trading systems, where a store cannot simply stop while a fix is found.
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Technical Engineer
CDW
Delivering and supporting infrastructure for enterprise clients across Microsoft technologies, VMware virtualisation and network security. Day to day this covers build and deployment, and fault diagnosis on live systems.
-
Customer Support Engineer
Wincor Nixdorf
Second-line support for blue-chip retail and banking clients. Diagnosed and resolved technical faults, managed complaints through to resolution, and delivered customer training on the technical programmes they relied on.
-
Remote Support Specialist
NCR Corporation
Remote diagnosis and resolution of network and system issues for customers and end users. Worked from the customer's description back to root cause, walked them through the fix, and wrote up the resolution for the wider team.
Technical
Platforms and kit
Networking
Expert
Cisco
Advanced
Dell
Advanced
Microsoft 365
Proficient
VMware
Proficient
HP
Working knowledge
Download
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